LOCKED OUT

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  niftikhar1415 · Member · Aug 23, 2023 at 9:15 pm

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  I have been completely locked out of one of my site’s due to a critical error, I’m not sure what the problem is but don’t have much access to anything regarding the site as I inherited it through election in a college student organization election. Please help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  niftikhar1415 · Member · Aug 23, 2023 at 9:17 pm

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  Nobody in the student organization knows the email the WordPress account was made with. I was only given a username and a password for the actual Dashboard and didn’t host any of the files on my computer personally. I’m super stressed and don’t know what to do! Please help!

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  aisajib · Member · Aug 25, 2023 at 7:35 am

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  Hi there!

  It seems you were logged in to your WordPress.com account, which has one WordPress.com site. I understand you were referring to a different site that you were having trouble logging into. Could you share the link to the site?

  Please note that we can help with WordPress.com sites on this forum. If your site is hosted elsewhere, you are using WordPress.org, and you’d need to contact your hosting company for help with logging in.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  As WordPress.org sites are hosted by other companies, we don’t have any control over them to help you log in. If you’re not sure where your site is hosted, please share the link. We’ll be happy to look it up and point you in the right direction.

  Thanks!