Locked out

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  schimidtcontrac1517 · Member · Apr 1, 2024 at 9:51 pm

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  My name is Gabriel Schimidt I am the owner of Buellbrasil.com Not able to login into my account forgot my password and my username. My email is not being recognize. I can’t get into my old email that’s rent to my account. My new email is (email visible only to moderators and staff) please tell me back how do I go about it explain to me how to go about it. how can I prove it, that I am myself? maybe take a picture holding my ID passport or something please let me know i’ll be waiting for an email back from you guys thank you

  Self-declared URL: http://www.buellbrasil.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Apr 2, 2024 at 5:48 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:

  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

  Regards