Locked out
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I’ve got an issue, I can’t access my main account, I’ve set this one up to try and resolve the issue. I’ve requested the SMS verification as my device for two factor authentication is no longer accessible and I’m not receiving the verification code.
Is it possible for someone from the WP team to verify me?
Thanks
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Howdy @jamesduffell915!
In your situation, you probably need to fill out an “Account Recovery Form”.
Here is the support doc on Account Recovery and following is the Account Recovery Form.
https://wordpress.com/wp-login.php?action=recovery
Thanks!
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Unfortunately that didn’t do the trick, as I didn’t have the required info, pretty much because of the TA :(
If any WordPress admins can help out please give me a shout.
Cheers.
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I’m pretty sure that’s all that can be done but I’ll tag this thread for staff assistance anyway just to make sure. Make sure you subscribe to this thread so you’ll be notified when a member of staff responds.
Thanks!
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@ jamesduffell915: Please drop us a line at help@wordpress.com, so we can try sorting this out in private.
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