Locked out

jamesduffell915 · Member · Nov 9, 2015 at 11:38 am
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I’ve got an issue, I can’t access my main account, I’ve set this one up to try and resolve the issue. I’ve requested the SMS verification as my device for two factor authentication is no longer accessible and I’m not receiving the verification code.

Is it possible for someone from the WP team to verify me?

Thanks
jsase5 · Member · Nov 9, 2015 at 11:48 am
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Howdy @jamesduffell915!

In your situation, you probably need to fill out an “Account Recovery Form”.

Here is the support doc on Account Recovery and following is the Account Recovery Form.

https://wordpress.com/wp-login.php?action=recovery

Thanks!
jamesduffell915 · Member · Nov 9, 2015 at 11:50 am
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You’re a star, thanks for pointing me in the direction of this.

Much appreciated.

^JD
jamesduffell915 · Member · Nov 9, 2015 at 12:02 pm
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Unfortunately that didn’t do the trick, as I didn’t have the required info, pretty much because of the TA :(

If any WordPress admins can help out please give me a shout.

Cheers.
jsase5 · Member · Nov 9, 2015 at 12:08 pm
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@jamesduffell915,

I’m pretty sure that’s all that can be done but I’ll tag this thread for staff assistance anyway just to make sure. Make sure you subscribe to this thread so you’ll be notified when a member of staff responds.

Thanks!
jamesduffell915 · Member · Nov 9, 2015 at 12:11 pm
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@jsase5 cheers for this, wouldn’t of minded setting up a new account so much, but my gravatars are all linked to this accounts as well which is a right pain.

Cheers again.
chrisrudzki · Member · Nov 9, 2015 at 8:56 pm
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@ jamesduffell915: Please drop us a line at help@wordpress.com, so we can try sorting this out in private.
jamesduffell915 · Member · Nov 9, 2015 at 9:01 pm
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@chrisrudzki Thanks for the response Chris, I’ve just sent a message over.

^JD

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