Locked out

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  mmcdonald776a87df661f · Member · Nov 1, 2025 at 6:00 am

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  What are those options? How about “I am going over to Wix! The site I need help with is mmcdonald72014, and I have been locked out of my dashboard for 4 months, while wordpress won’t help- when they caused it! They sent an e-mail that had some strange number, and they said said I was not me!

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  staartmees · Member · Nov 1, 2025 at 6:09 am

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  You are simply logged in to the wrong account. You created the account mmcdonald776a87df661f yourself only 6 days ago.

  Just log out from current mmcdonald776a87df661f and log in again with the username mmcdonald72014

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  justjennifer · Member · Nov 1, 2025 at 6:09 am

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  Hi there, is it possible you’ve logged into a new account rather than your original one? Is this you https://wordpress.com/forums/users/mmcdonald/

  If so, have you tried logging out of this new account completely, including closing all open tabs and clearing your browser cache? If you have the password to the original account, you can then log in with those credentials on the WordPress.com log in page. If you have access to the email address associated with the original account, you can also send yourself a password reset email or a single sign-on request.

  If none of those work for you, you’ll need to try and recover your account by following this guide. https://wordpress.com/support/account-recovery/ Again, make sure you are not logged in to the new @mmcdonald776a87df661f account when you do this.

  Let us know how that goes and if you need more help, please post back here.

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  workflowsitedeveloper · Member · Nov 1, 2025 at 11:52 am

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  Hey @mmcdonald776a87df661f

  Thanks for posting this to the WordPress Community.

  It looks like the issue is that you are logged into the wrong account. You created the account mmcdonald776a87df661f just 6 days ago, which is why WordPress isn’t recognizing your original site.

  Here’s the fix:

  1. Log out from the current account (mmcdonald776a87df661f).
  2. Log in again using your original username: mmcdonald72014.
  3. If you’ve forgotten the password, use the “Forgot password?” option to reset it via the email linked to that account.

  In order to guide you more precisely, could you please share your website URL so I can confirm that your original account is active and accessible?

  Waiting to hear back from you. If this was helpful, don’t forget to like it and mark it as a solution.

  Thanks