Locked Out!

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  michaelciottiai · Member · Mar 6, 2018 at 3:54 am

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  I have been locked out of my paid WordPress account and I can’t reset my password because the account is associated with an inactive email so I can not retrieve the reset….

  Quite the predicament, any thoughts?

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  timethief · Member · Mar 6, 2018 at 3:56 am

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  And the URL starting with http:// of the site is _________________?

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  timethief · Member · Mar 6, 2018 at 3:58 am

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  Unfortunately you failed to provide the key thing for getting support and that is the URL of the site referred to starting with http://

  To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

  We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  michaelciottiai · Member · Mar 6, 2018 at 4:08 am

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  The URL is: https://slouchingtowardspublication.com/

  Thanks,

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  gemmacevans · Member · Mar 6, 2018 at 9:52 am

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  Hi michaelciottiai,

  Thanks for the link. If the account email address is now inactive, please fill out the Account Recovery form:

  Recover Your Account

  slouchingtowardspublication.com is using a custom domain so the transaction ID from that purchase can be used to prove ownership of the site.

  Please let me know if you have any questions.