Locked out

• 

  pippique · Member · Oct 7, 2018 at 2:51 am

  • Copy link
  • Add topic to favorites

  I tried to change my domain name with a step by step blog and must have done it wrong, I am completely locked out now. I keep getting a Privacy error. Please help.

• 

  slodaniel · Member · Oct 7, 2018 at 3:48 am

  • Copy link

  Hello there,

  It sounds like you’re using a self-hosted version of WordPress. Can you tell us the URL of your website? We can probably help direct you to a solution with that extra information.

  Thanks!

• 

  pippique · Member · Oct 7, 2018 at 4:08 am

  • Copy link

  thank you for the reply!
  togidou.com, I tried to change it to ameliapreston.com in the dashboard settings

• 

  slodaniel · Member · Oct 7, 2018 at 4:29 am

  • Copy link

  If you own both domains, then you will need to change the DNS, which it appears you tried to do. I can see that your nameservers are set to DreamHost, but your site may be hosted with Bluehost. And it looks like your domain registrar is GoDaddy.

  My suggestion is to call Bluehost, if they are your site’s actual host, and see if they can help you work through setting up the domain.

  To contact Bluehost about WordPress support, you can visit their support page: https://my.bluehost.com/hosting/help and click on WordPress.

  You can also contact them via their contact page: https://www.bluehost.com/contact – Click on Technical Support and you’ll find an area for WordPress Assistance.

  You’ve asked this question in the WordPress.com forums which supports sites running on the WordPress.com platform. Your site is a self-hosted WordPress.org site. For more information on the difference between WordPress.com and WordPress.org, please see this page: https://en.support.wordpress.com/com-vs-org/

  I hope this helps! Good luck. :)