Locked Out!!!

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  jaymiesutherland · Member · Nov 18, 2018 at 1:44 am

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  I am locked out of my actual website, when I select customize it asks me to log in again and my login doesn’t work! I have tried to recover my password from every email I have and none are being recognized. At this point I am paying for a website I can’t even do anything with, help!

  The blog I need help with is: (visible only to logged in users)

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  neelgajjar · Member · Nov 18, 2018 at 6:17 am

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  Hi there,

  https://jsutherlanddesigns.com/ is has been hosted on Bluehost and it is a self-hosted version of WordPress rather than a WordPress.com-hosted site
  This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

  If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

  https://www.bluehost.com/contact

  Thanks.