locked out

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  ravenwolve · Member · May 7, 2015 at 3:17 pm

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  How do you contact wordpress? Someone has been attempting to hack my blog so I set the the lock out to 9999. Now I’m locked I have reset password, lost account recovery, I can’t log into my blog because I’m locked out for 9952 hours from my ip.
  How can I get back into my account or contact WP. There seems to be no direct contact with them and I’m really about to switch my blog host because I have wasted days trying to reset and contact them.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · May 7, 2015 at 5:43 pm

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  Hey there,

  You’ve reached support for the free sites hosted at WordPress.com. Your site (questionableantics.com) is hosted by a different server using the free WordPress software available here:

  http://wordpress.org.

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  Since you’re locked out of this other server, you should contact your host’s support team for more assistance.

  I hope this helps lead you in the right direction. If you have any trouble with a WordPress.com site, I’m more than happy to help out. Just let me know.

  Thanks much!