Locked out account

• 

  laurenpray50 · Member · Mar 31, 2020 at 12:43 am

  • Copy link
  • Add topic to favorites

  Hello, i just created iamlaurenpray.com the other day and cannot log back in now. I was hoping for some assistance. I did try to reset my password but never got an email text or call… please help! Not sure how to proceed

• 

  fstat · Staff · Mar 31, 2020 at 10:33 am

  • Copy link

  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Hostgator. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org