Locked out as admin after Jetpack was disconnected

• 

  ricbagolyhotmailcom · Member · Apr 20, 2023 at 7:25 am

  • Copy link
  • Add topic to favorites

  Am owner of the website domain and suffered “critical error” of unknown origin. At some point it appears that Jetpack was cut off / deactivated and now when I log into WordPress account it does not even acknowledge me as owner of ricsretroreviews.com domain. I pay an annual fee for WordPress to maintain website. Bluehost is the host site but it indicates everything as being normal so the problem appears to be on your end. Please restore my site with myself as admin and Jetpack having been reactivated. Thank you.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Apr 21, 2023 at 8:41 am

  • Copy link

  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, Bluehost, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

  Regards