Locked Out Because of TFA

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  cococomsm · Member · Aug 10, 2020 at 9:53 am

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  Hi,

  I’m locked out of my WordPress.com account (not this one, I create this account to ask for help in this forum) because I couldn’t get my TFA code (phone number deactivated, no backup code), and I need help to regain access to it.

  I still have access to my primary email address and recovery phone number, but it the TFA still make me locked out.

  My locked out account’s username is alanmsmxyz.

  Any help is appreciated, thanks.

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  supernovia · Staff · Aug 10, 2020 at 10:12 pm

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  Hi @cococomsm, can you use the account recovery form here?
  https://wordpress.com/support/account-recovery/#account-recovery-form

  The folks there will investigate the situation so they can help you.

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  cococomsm · Member · Aug 11, 2020 at 10:52 am

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  Yes, but It just told me to try resetting my account password, which I did, but it didn’t help.

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  supernovia · Staff · Aug 11, 2020 at 5:22 pm

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  @cococomsm are you able to skip past that part and submit the form? Just mention the 2FA situation.

  You can also reach out via passwordhelp@wordpress.com if needed, though the form is the best choice.