Locked Out Because of TFA
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Hi,
I’m locked out of my WordPress.com account (not this one, I create this account to ask for help in this forum) because I couldn’t get my TFA code (phone number deactivated, no backup code), and I need help to regain access to it.
I still have access to my primary email address and recovery phone number, but it the TFA still make me locked out.
My locked out account’s username is alanmsmxyz.
Any help is appreciated, thanks.
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Hi @cococomsm, can you use the account recovery form here?
https://wordpress.com/support/account-recovery/#account-recovery-formThe folks there will investigate the situation so they can help you.
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Yes, but It just told me to try resetting my account password, which I did, but it didn’t help.
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@cococomsm are you able to skip past that part and submit the form? Just mention the 2FA situation.
You can also reach out via
passwordhelp@wordpress.comif needed, though the form is the best choice.
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