Locked out by 2 Factor

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  skidaddy · Member · Oct 6, 2016 at 11:48 pm

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  I have access to my blog(s) but when I try to gain access to my security features I’m required to enter my Authentication number. Unfortunately for me I’ve got a new phone and neglected to follow the steps required to plan for that, ie generating new codes.
  What can I do, if anything?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 7, 2016 at 2:39 pm

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  Hi there,

  So it is for this account, skidaddy, that you need to change the phone number? Can you confirm that you still have access to the email address used for this account?

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  skidaddy · Member · Oct 7, 2016 at 6:57 pm

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  Hi, and yes, I still have access to the email. Just my phone number has changed and with the new phone my Authenticator app data.

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  kokkieh · Staff · Oct 8, 2016 at 12:17 pm

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  I’ve sent an email to the address associated with your account. Please let me know if you don’t receive it.

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  wordpressteknologi · Member · Oct 21, 2016 at 3:53 pm

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  I experience the same thing as skidaddy had, I lost my phone after enable 2 factor, I still have access to my email, could you please help me with this..

  my blog is situsnya.wordpress.com

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  kokkieh · Staff · Oct 21, 2016 at 6:26 pm

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  @wordpressteknologi

  I have sent an email to the address on file for that site. Please reply there for more help with this.