Locked out by our website developer

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  infojacobs1963 · Member · Nov 20, 2022 at 10:38 am

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  We’re locked out of our website by our website developer who has been fired.
  We’ve made the website get a critical error and then it became apparant that he still had the admin access needed to restore the site and reverse the updates we’ve put through.
  Can we in any way get this back?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-95percentghost · Staff · Nov 21, 2022 at 12:25 pm

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  Hi there, your WordPress.com account doesn’t appear to have any sites associated with it. If this was in regards to a site hosted on WordPress.com, feel free to share the URL; please bear in mind that we are able to help with sites that are hosted here with us on WordPress.com, but for sites using the WordPress software from WordPress.org, there is a community forum at this address:
  https://wordpress.org/support/forums/

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  infojacobs1963 · Member · Nov 21, 2022 at 1:55 pm

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  Hi, the link is https://hansenjacobs.com/

  Many thanks in advance

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  infojacobs1963 · Member · Nov 21, 2022 at 2:07 pm

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  the e-mail of the developer is (email visible only to moderators and staff)
  My partner doesn’t want his email published but mine was added as administrator at (email visible only to moderators and staff)

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  staartmees · Member · Nov 21, 2022 at 2:13 pm

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  We can’t help you as your site isn’t running on the wordpress.com platform. According to https://hostingchecker.com/ your site is hosted by NameCheap. You must contact their support to solve this problem.