Locked out by two-step authentication; not receiving any emails with log-in code

  • Unknown's avatar
    anthonytk · Member ·

    Trying to log in. A box appears asking for the code that was supposed to be emailed. The problem is no emails are being generated, or received by me, with any code ( I checked all my known inboxes and spams boxes as well) , so I am locked out. It should be noted that I did not even set up (or check mark the box) to turn on two-step authorization. However, I did receive an automatic WP upgrade to the latest version on 10/9/16, the same day this all happened. Any solutions?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    However, I did receive an automatic WP upgrade to the latest version on 10/9/16, the same day this all happened.

    This line tells me that you have a self-hosted site using WordPress.org.

    First, WordPress.com does not have “versions” and you wouldn’t even know if we upgrade the software on which the platform runs, and we made no major upgrades in the past week.

    Second, if you are able to post here you are already logged into your WordPress.com account, and this account does not have two-step authentication active.

    If you can give me the URL of the site where you’re trying to log in I can confirm for you, but I’m quite sure this is the case.

    To regain access to a self-hosted site if you are locked out you’ll need to reset your password and disable any security plugins from the server side. Your hosting provider will need to help you with that if you don’t know how to access your site’s server. You can find the instructions for what to do here:

    https://codex.wordpress.org/Resetting_Your_Password

  • Unknown's avatar
    anthonytk · Member ·

    Hi Thanks for your response. I inquired via the forum through my WP.org account, but the inquiry was meant to be for my WP.com site, which was the one I was locked out of.

    I would like to report that I figured out to get into the site through my hosting site, and I disabled the two-step authorization there, and was then able to go back into the dashboard on the WP.com site and re-set the security settings.

    So it is resolved, and again, thank you for your response.

  • kokkieh · Staff ·

    Thank you for letting me know :)

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