Locked Out by Two-Step Authenticator
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Hello,
Two-step authenticator has kicked me out of my website because I changed my phone and I no longer have the backup codes. I can’t get a recovery text because I registered for the two-step authenticator with my old number. I also don’t have C-Panel access to my website (I’ve seen that this is a solution, but it won’t work for me. Can someone from WordPress please help me solve this issue? It’s my work website and I need to be able to update it. The one that I’m locked out of is Melissahellmann.com. Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi, the blog I need help with is not bridemarriedtoamazement, as the end of that message suggests. I need help with MelissaHellmann.com.
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Can someone from WordPress please help me regain access to Melissahellmann.com?? I need to update my portfolio but I’m locked out of my account.
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Hi there, this will need Staff intervention so I’ve tagged your thread for their attention. Their reply may be somewhat delayed this week. Please be patient while waiting. Thanks.
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Hi,
I have also lost WordPress in Authenticator when changing my iPhone.
I can recover through SMS code but how can I get WordPress back in Authenticator?
Best,
Luc -
Can you send an email to help@wordpress.com from the email address associated with thI am sending you an email to the address associated with your WordPress.com account. Please let me know if you do not receive it. e WordPress.com user who owns MelissaHellmann.com.
It MUST be from the address associated with that account however.
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You will need to turn off two-step and then turn it on and set it back up again.
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