Locked out by Word Fence and can't change password.

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  emrsings · Member · Mar 8, 2018 at 7:19 am

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  I am unable to get in to my WP admin account. ‘Access was denied because the password being used exists on lists of passwords leaked in data breaches.’ I’m unable to reset my password because my email is not even being acknowledged as registered. What do I do?

  The blog I need help with is: (visible only to logged in users)

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  mommyhive · Member · Mar 8, 2018 at 7:44 am

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  Hi there,

  The below article has some insights regarding your issue.
  https://www.wordfence.com/help/blocking/blocked-or-locked-out/

  Having said that, this forum only supports the sites hosted on WordPress.com. Please post your question on the WordPress.org support forum henceforth: https://wordpress.org/support/

  Both(WordPress.com and WordPress.org) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  Thank you.

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  baldfreud · Member · Mar 8, 2018 at 7:57 am

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  Hi there,

  It looks like your site is a self-hosted site. This forum is dedicated for sites hosted by WordPress.com. You should head to WordPress.org and post your question there:

  https://wordpress.org/support/

  If you want to read about the differences between WordPress.com and WordPress.org you can click here:

  WordPress.com vs. WordPress.org

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  baldfreud · Member · Mar 8, 2018 at 7:59 am

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  Sorry for posting before I have refreshed the site. Kept it open for a few minutes and didn’t see that @mommyhive had already posted.

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  emrsings · Member · Mar 8, 2018 at 3:15 pm

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  Thanks for the reply.
  I am unable to log in to WordPress.org to get support…that’s what I’m locked out of.

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  kokkieh · Staff · Mar 9, 2018 at 4:47 am

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  Hi there,

  Have you created a WordPress.org account? Your admin account for your site, which is what you’re locked out of, has nothing at all to do with the WordPress.org website. To use the WordPress.org forums you need to register an account first, here:

  https://login.wordpress.org/register?locale=en_US

  However, the users in that forum also have no access to your site and will only be able to point you to the instructions how to reset your password by directly editing the site’s database:

  https://codex.wordpress.org/Resetting_Your_Password

  Only your hosting provider can help you to access that, so please contact them for help directly instead.

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  emrsings · Member · Mar 10, 2018 at 3:03 am

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  Thanks for the reply. I went back to my host provider and they made the necessary changes and cleaning.

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  kokkieh · Staff · Mar 11, 2018 at 7:09 am

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  Glad you got it sorted out. Thanks for letting us know!