Locked out. Cannot login to manage site

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  stephen792388776 · Member · Aug 19, 2018 at 9:18 am

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  Created this new profile in error. With same email address as for first User Name. Now locked out tring to login to manage site. Please help

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  torres126 · Member · Aug 19, 2018 at 10:51 am

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  Hi there,

  We’d be happy to help, but we require one vital piece of information. What is the URL of your website?

  Bare in mind that this if your websites uses the self-hosted version of WordPress rather than WordPress.com, you should post in the self-hosted forums or alternatively contact your hosting prover. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  Let us know this information and we’ll try and move forward. :)

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  stephen792388776 · Member · Aug 19, 2018 at 3:29 pm

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  Hi

  We self-host the site but manage from https://wordpress.com/wp-login.php?

  URL is http://bricsafrica.com/

  Shall really appreciate your help

  Best regards

  Stephen Oehley

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  stephen792388776 · Member · Aug 19, 2018 at 3:32 pm

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  I believe i created this new user account (stephen792388776) in error

  The user account for bricsafrica.com that i need to access is Br183cs1

  Regards
  Stephen

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  torres126 · Member · Aug 20, 2018 at 6:10 am

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  I’m not sure on the procedure for this, as to whether or not this is a matter for this forum of the self-hosted forums. I don’t want to give any misleading information, so I’ve tagged staff to review this thread. They’ll likely respond within a few hours. :)

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  kokkieh · Staff · Aug 20, 2018 at 8:06 am

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  Hi there,

  Created this new profile in error. With same email address as for first User Name.

  This is impossible. Two different WordPress.com accounts cannot use the same email address.

  You are posting here as stephen792388776. This account was created on 4 August and does not own any sites on WordPress.com.

  The user account for bricsafrica.com that i need to access is Br183cs1

  No such account exists on WordPress.com.

  We self-host the site but manage from https://wordpress.com/wp-login.php?

  URL is http://bricsafrica.com/

  bricsafrica.com is not a WordPress.com site. That site uses the open source WordPress software found on WordPress.org, and your admin login for that site has nothing to do with your WordPress.com account.

  Your admin login for that site is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  To regain access to that site, please the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider instead.