Locked Out, Cannot Recover Account ADMIN
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Help, I am completely locked out of my original account. I have my login and password but I got a new phone number (my old one was in Italy), so the authenticator numbers are not working. My backup codes got thrown away.
I am locked out of https://bereansearching.wordpress.com.
This is the only way I’ve figured I can get back into the account is to post here.I had to create a new account (berean2017) just to post to this forum.
Please someone contact me.
My contact email is listed with the the bereansearching blog profile so you can reach me that way.PLEASE HELP!
THANK-YOU!!
The blog I need help with is: (visible only to logged in users)
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Hi,
Have you tried the steps at https://en.support.wordpress.com/account-recovery/
Post back here if you still can’t access your site.
Good luck!
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Yes, but I cannot provide any of the three required proof of ownership points required.
I can prove it simply by having them contact my gmail account associated with my account. -
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Support Staff do not deal with account recovery; only Account Recovery Staff do that.
What I post only applies to sites hosted by wordpress.COM. It does not apply to wordpress.ORG software installs.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You must be logged in under the exact same username that registered the site to be able to access the site and purchase or renew or cancel upgrades. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
*Replace NAME_OF_BLOG in that URL with the actual name of your blog.
If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites and upgrades to your username account.
Transferring a Blog to Another WordPress.com User or Account
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
Transferring upgrades
https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
Change Credit Card Details
https://en.support.wordpress.com/change-credit-card-details/If required use the account recovery form
https://en.support.wordpress.com/account-recovery/
https://en.support.wordpress.com/account-recovery/#account-recovery-formIf you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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I am fully aware of all of the above…The “form” post by “timethief” doesn’t help me a bit, as I am fully cognizant of the issues, account recovery form, etc.
The problem is that I can prove I am the sole owner and originator of the (email visible only to moderators and staff) website if WordPress.com recovery staff would simply send me an email on what steps I might take to prove it (besides the three that are currently required). My profile was updated in 2015 where I changed my email address from an att one to a gmail one.
They can easily see that if they would only look and send me a note.
Someone at WordPress….PLEASE HELP me recover my site!
Thank you! -
Thanks DuaneWhitty,
I got as far as filling in the recovery form until I hit a dead end without having any of the 3 required boxes checked.
I appreciate any help that gets me in touch with real people on the Recovery staff.
Thanks! -
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I was not saying you were not a real person “timethief” but some of the info was superfluous to my problem as I thought that I had clearly stated.
I need to speak to a real person on the WordPress Account Recover Staff.
I have pointed out that they can reach me at my gmail account (or the one that this is forum is linked to)
I moved from Italy so that even though I am using the same phone it is not the same chip or phone number that i had in Italy so all the SMS messages that I requested have gone into the ether.
Someone who can help…PLEASE HELP!
Thanks! -
This thread is tagged with modlook for Support Staff and they work through all threads is date stamp order serving the earliest dated first and moving forward to the most recently tagged threads, as would be expected. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thanks… I’ll look for the thread and hopefully someone will contact me soon. Didn’t understand the process.
Thanks again.
IF this post gets closed, it will mean that the problem was resolved…
Which is my sincere desire. -
Hi there,
I’ve sent an email to the address associated with that account. If you don’t receive it, the account recovery form is the only other option.
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Hi kokkieh,
Thank you so much!!!
Yes, I just replied to that email!
Please just let me know what I need to do next.
You really are a Happiness Engineer!
Ciao! -
I’ve replied via email again. Please continue there if you need any more help with this :)
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Thank you so much! IT WORKED!!!
(You can close this thread now)
I love the name “Happiness Engineers”!!! (because that’s what you are!!!)
Ciao Amico! -
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