Locked out, Captcha

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  zerenato76 · Member · Mar 25, 2018 at 12:22 pm

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  Hi there, I wonder if anyone could help me out here, I think I may have made a rather grave mistake. Or it’s very simple, you’ll be the on that.

  Right, so: I added the term “index.html” to my pre-defined Url in the first possibility in “settings”. I probabyl shouldn’t have, I know that much now. What happend then is that when I wanted to preview the site, the page was deemed “Not found on this server” and when I hit the “Back”-Button, I ended up in a nirvana type of situation where I was asked to log in again, using a captcha that’s not there. I’d show you a pic of it but apparently, this forum doesn’t allow for attachments.

  So, would any of you friendly folk have an idea of what I could do to get my access back? I tried other browsers, but with our without the “index.html”-line in the URL, the captchas remain illegible.

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  shubhamgmath · Member · Mar 25, 2018 at 12:30 pm

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  Hi Zerenato76

  Can you also confirm the site URL once?

  Please go through this support document it helps you to create the screenshot and then tell you how to share it on a forum:
  https://en.support.wordpress.com/make-a-screenshot/

  Hope this helps.

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  zerenato76 · Member · Mar 25, 2018 at 12:46 pm

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  Hi shub, thanks for taking the time. I’m guessing the URL cocococo.agency won’t help you much because there’s nothing to see there. here’s the link to my problem https://d.pr/zSMVdN

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  shubhamgmath · Member · Mar 25, 2018 at 12:55 pm

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  Hi Zerenato76

  thanks for taking the time. I’m guessing the URL cocococo.agency won’t help you much because there’s nothing to see there. here’s the link to my problem https://d.pr/zSMVdN

  Please contact your hosting provider for this issue. Check here for more information on domain registrar and hosting provider:
  https://www.whois.com/whois/cocococo.agency

  As Your site(cocococo.agency) is using WordPress.org software which is hosted on another host. So WordPress.com forum is not the right place to get the solution for your question.

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forums/

  For more information here is the support documentation link below:
  https://codex.wordpress.org/

  WordPress.com forum helps the sites hosted on WordPress.com only
  WordPress.com and WordPress.org are both different platforms, you can find more information for this here:
  https://en.support.wordpress.com/com-vs-org/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Hope this helps

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  zerenato76 · Member · Mar 25, 2018 at 1:19 pm

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  ty, didn’t know that.

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  shubhamgmath · Member · Mar 25, 2018 at 1:23 pm

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  You’re Welcome.