Locked out due to 2FA

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  infiniteloopgamedev · Member · Aug 11, 2022 at 9:25 am

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  I do not have access to my 2FA app due to technical issues and cannot find backup codes (if there were any). I am still logged in on my computer by it asks for a 2FA codes so I cannot disable it. Is there any way to disable 2FA

  I don’t have a site with WordPress.com yet

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  staartmees · Member · Aug 11, 2022 at 10:41 am

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  You certainly received those Backup Codes when you activated 2FA. “If you lose your device or security key, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code.”, https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device

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  infiniteloopgamedev · Member · Aug 11, 2022 at 5:24 pm

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  Well through multiple OS changes in recent times. I think all my backup codes didn’t survive the process so :(

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  helper-heroponriki · Member · Aug 12, 2022 at 4:44 pm

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  Hi there!

  Looking at your account audit log, you generated and received your latest set of backup codes a month ago, so you should check your devices or documents to see where you saved those.

  Otherwise, you’ll need to email passwordhelp (at) wordpress (dot) com explaining the situation from the email address on file for your account, and we’ll see if there’s anything we can do for you.

  Thanks.