Locked out due to Google Authenticator

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  sharonfaria · Member · Jun 7, 2014 at 8:19 pm

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  I had the 2-step google authentication enabled on my wp – thoughtcaster.wordpress.com but lost the app while formating my phone and now am helplessly locked out of my blog. I don’t have the backup codes either. What do I do? Please help!! :'( :'( Please.

  The blog I need help with is: (visible only to logged in users)

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  sharonfaria · Member · Jun 7, 2014 at 8:20 pm

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  The blog i need help with is thoughtcaster.wordpress.com not sharonfaria.wordpress.com

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  raincoaster · Member · Jun 7, 2014 at 10:01 pm

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  If you lost the backup codes as well, you might be truly screwed. http://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device

  I will flag this for staff attention. They may or may not contact you via email and ask you some security questions.

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  gracejiyoung · Member · Jun 9, 2014 at 10:54 pm

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  Hi there,

  Please contact our Account Recovery Team directly through here:

  Recover Your Account

  They may be able to help you out with the proper verification.

  Cheers!