Locked out due to SMS two-factor authentication – email access available

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  perakendex · Member · Jan 7, 2026 at 11:16 pm

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  I am posting from a different WordPress.com account because I am completely locked out of my primary account.

  I have full access to the email address associated with the locked account and I can reset my password successfully.
  However, I cannot log in because SMS-based two-factor authentication codes are not being delivered, even though my phone number is correct and active.

  I have tried multiple times and verified that my phone can receive other SMS messages without any issue.
  This appears to be a delivery or 2FA issue on the WordPress side.

  My websites are self-hosted WordPress.org sites, not hosted on WordPress.com.

  I am requesting assistance with a manual two-factor authentication reset via email verification.
  I can provide additional verification details privately if required.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 8, 2026 at 7:25 am

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  That’s the moment you must use one of the backup codes you got when you set up 2FA and were supposed to store on a safe place.

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  perakendex · Member · Jan 8, 2026 at 8:06 am

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  I understand that backup codes should normally be used in this situation.

  However, I do not have access to my backup codes. They were generated a long time ago and are no longer available.

  I still have full access to the email address associated with the account, and I can successfully reset my password.

  The issue is strictly related to SMS-based two-factor authentication codes not being delivered, despite my phone number being correct and active.

  Because of this, I am requesting a manual two-factor authentication reset after email-based identity verification.