locked out due to two step authentication

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  morforfoerstegang · Member · Sep 11, 2014 at 7:30 pm

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  This is regarding my blog: http://www.moren.dk, but I had to logon with a new user because i’m not able to login with my regular username.

  I have lost both backup codes and my phone as is therefore completely locked out of my wordpress account. Is it possible to have WordPress reset my account for me, so I can start again?

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  timethief · Member · Sep 11, 2014 at 7:57 pm

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  You have to use the account recovery process. Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.