Locked out for over 24 hours…

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  mayanvids · Member · Apr 3, 2017 at 3:57 am

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  Hi,

  I’ve been locked out of my admin page for over 24 hours by wordfence. Please can you fix this.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 3, 2017 at 8:12 am

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  Hi there,

  This support forum is for sites hosted at WordPress.com. Your question is about a self-hosted WordPress site and you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

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  gemmacevans · Member · Apr 3, 2017 at 10:13 am

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  Hi mayanvids,

  If you’re using Wordfence, you have a self hosted WordPress.org site, not a WordPress.com site. The differences between the two are explained here:

  WordPress.com vs. WordPress.org

  We are only able to help with WordPress.com sites. I’d recommend speaking to your hosting provider — they should be able to help.

  The other option is to disable the plugin using FTP access.

  Best of luck getting this sorted!