Locked out from site

  • Unknown's avatar
    simvitic · Member ·

    Hello, I’ve been locked out of my WordPress website.
    There was a recent update to Really simple SSL plugin which recommended that I enable locking out users with an ”admin” username, for better safety. The plugin explained that all users with that username must use their email to log in after this feature has been enabled. But for me, this wasn’t the case. Upon entering the correct password and mail that the account was registered to ((email visible only to moderators and staff)), I even tried my personal mail that I used to make the acc to double-check, it stated that the username or password was invalid. I’ve also tried to use nicknames but it didn’t work. Now I’m logged out for 6h because of too many login attempts. Is there any way that this feature can be disabled or the plugin uninstalled by You so I can access my website? Or can You inform me on which username is now valid for my account?
    Thank You for any help that you may provide,

    Regards, Šimun Vitić.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

  • Unknown's avatar
    simvitic · Member ·

    Yes, the website URL is https://taggedst.com

  • Unknown's avatar
    westhollyguy1 · Member ·

    please help me im new to this changed admin from my web designer
    to my email which i get email from wordpress always i did this when i was in my wordpress with google adds helping me with some tags to add to my site
    have my email user name & password written down
    got this msg when tryed to log in today
    i used my email adress not user name dont understand..?

    @ is not registered on this site. If you are unsure of your username, try your email address instead.
    its always been my email same always have many email from wordpress
    dont know what to do i logged into support with same email sent me a link
    i could not log in clicked the link was in support page please if you can help me have appt with google to add some new add tags thank you sorry for long post

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

    I looked into your site and it appears your host is Cloudflare. Since they have access to your account, they should be able to assist you with getting you back into your site. You can reach out to them here:

    https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

  • staff-doublebassd · Staff ·

    Hey @westhollyguy1,

    I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

    https://en.forums.wordpress.com/?new=1

    Feel free to add the modlook tag to the thread so staff can respond immediately.

    Thanks!

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