Locked Out Need Live Assistance Please

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  halfstartees · Member · Jan 19, 2024 at 6:58 pm

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  Locked Out of Admin Site / May have created a loop

  Think I created a loop and can not access site admin page.

  trycourseapp.com was domain

  had thecourseapp.com forwarding to trycourseapp.com

  changing name of business to paire so changed name in admin page and changed domain to paire.io

  lost all access (email on file – (email visible only to moderators and staff) seems to be tied to another one / old accounts I never did anything with (halfstar tees)

  tried logging in with email because credentials no longer worked: used to go to trycourseapp.com/wp-login.php and then enter login: [REDACTED]

  Please help!

  Self-declared URL: paire.io
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 23, 2024 at 8:06 pm

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  Hello!

  Thank you for reaching out. Let’s clarify the different versions of “WordPress”:

  1. The free, open-source WordPress software powering your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  As your site is not hosted with us, our ability to assist is limited. However, I can guide you in the right direction.

  For the issue you’re facing with your domains, I recommend reaching out to your hosting provider for assistance. Since they host your site’s files, they are best equipped to help you find and fix the problem. If you’re unsure about your hosting provider, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

  I hope this information is helpful!