locked out of account

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  juliaskalicky · Member · Dec 6, 2019 at 7:13 pm

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  I am locked out of my account and I have tried sending the change my password email and I am not getting it.

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  supernovia · Staff · Dec 6, 2019 at 10:54 pm

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  Hi, is the site you’re trying to log into hosted here with us? If so, send a link, and we can help you regain access:

  Recover Your Account

  If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password

  You can also try the forums for WordPress.org installations at https://wordpress.org/support/forums/