locked out of account

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  kwire726491667 · Member · Feb 28, 2022 at 7:06 pm

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  I have logged in with the same credentials since joining The Literacy Center as the executive director. It has stopped working. We are unable to recover the account. Please help!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ericfri · Staff · Feb 28, 2022 at 8:44 pm

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  Hi kwire726491667,

  The website you’ve posted appears to be using the open-source WordPress.org, while this forum is for the hosted WordPress.com platform, they’re different.

  That being said, here is their help documentation on recovering your password.

  https://wordpress.org/support/article/resetting-your-password/

  If you have any other questions, I would suggest posting any questions on their forum or with your web hosting provider which appears to be Network Solutions.

  https://wordpress.org/support/forums/
  https://www.networksolutions.com/knowledge

  I hope that helps.

  Cheers,
  Eric