locked out of account

  • Unknown's avatar
    mattressdepotwd · Member ·

    unable to reset PW. getting Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:48 Stack trace: #0 /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(48): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(129): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor/core/common/modules/finder/catego in /home/customer/www/mattressdepotwoodinville.com/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 48

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    The site https://mattressdepotwoodinville.com/ appears to be a self-hosted, WordPress (also called “.org”) site.

    To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    WordPress.com vs. WordPress.org

    However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted, WordPress site. This WordPress.org Codex article will walk you through the steps:

    https://wordpress.org/support/article/resetting-your-password/

    Your site is hosted with Siteground, so I would reach out to them since they have access to your account and site:

    https://www.siteground.com/tutorials/getting-started/getting-help-from-our-support-team/

    I would also recommend contacting support for the Elementor plugin directly for help with this, as it appears from the error that it is related to that plugin.

    https://elementor.com/support/

    Hope this helps.

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