Locked out of Account
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Hi there, I’m trying to figure out how to gain access to our website pyschetruth.net
It shows that the site is not apart of your hosted services however when I do
psychetruth.net/login it shows it’s apart of wordpress.I’m trying to update this site, but we’re completely locked out of it. Any steps we can do to prove we are the owners of this can easily be done on our end.
Thanks,
-PsycheTruth
P.S. I had no other way of contacting support other than our PsycheTruth wordpress we run 2 other sites
psychetruthpatrons.com
serene.teamSelf-declared URL: psychetruth.net
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi psychetruth ,
It looks like the site psychetruth.net using the WordPress.org software and you are currently on the forums for WordPress.com .
WordPress.com, the platform you are on right now is a managed hosting platform that provides WordPress in a pre-configured server environment ready for you to develop your site.
WordPress.org on the other hand , the platform which your site is using is a self-hosted platform, which means you download the WordPress software and install it on a web server from a hosting provider of your choice.
This guide here, lays out the differences in more detail : https://wordpress.com/support/com-vs-org/ . Try reaching out to your web host support, and they will be able to assist you in recovering acces to your account .
You may be interested to read this response from one of the staff on a similar thread as yours, particularly on the upside of moving your site to WordPres.com : https://wordpress.com/forums/topic/account-472/
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