Locked out of account because of 2 step verification
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Hello,
I am locked out of my account for the email address (email visible only to moderators and staff)- I got a new phone several months ago, and though I downloaded google authenticator, I get a message saying the code is invalid. I have also tried using the back up codes and they do not work as well. I believe I created a forum topic about this several months ago and have never heard back. I have been logging onto my blog with my husband’s email account- (email visible only to moderators and staff), but I would really like to be able to use my own email again. My husband passed away about a year and a half ago. It used to be his blog, but I have been writing on it ever since. I would be happy to do whatever is necessary to prove my identity. The blog my account is connected to is http://www.whenmercyfoundme.com. Thank you and I appreciate your help!The blog I need help with is: (visible only to logged in users)
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I have tried using the account recovery form and I get a message back saying that I should be able to use the password reset form.- but that is not the issue. I can enter the password, but still don’t have the correct code to enter after that.
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Im sorry to hear about your loss. I have the same exact problem! My codes are not working & when i ask to be sent a sms it never comes. Whatever happened? Did you regain access? I was able to submit the account recovery form. I forget how I got it to accept it. I do remeber it being an issue. It’s been two weeks with no access.
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