Locked out of admin account. Not receiving reset email

• 

  daviddean123 · Member · Jan 15, 2022 at 10:17 pm

  • Copy link
  • Add topic to favorites

  I changed the password of my WordPress site. I copied and pasted the password and I took a photo of it before I logged out, but the password generated for me will not let me log in, and neither will my previous password.

  When I press the ‘lost my password’ link it accepts my username and my email address but it won’t send me a reset password link. I’ve checked every folder on my email and it’s not there.

  Please help! I’m worried I’ve lost my whole website.

  I can log in to WordPress.com , but not my admin account.

  This is the website

  http://www.daviddeanphotographic.co.uk

  The blog I need help with is: (visible only to logged in users)

• 

  daviddean123 · Member · Jan 15, 2022 at 10:18 pm

  • Copy link

  The username for account I’m locked out of is daviddean

• 

  aleone89 · Staff · Jan 16, 2022 at 1:47 pm

  • Copy link

  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  For help gaining access to this site, I’d recommend reaching out to the hosting provider for help.

  I hope this helps.