Locked out of an account

  • Unknown's avatar
    maranasui244d37f2aa · Member ·

    Created a new account just to get some support. I am locked out of an account that was created with an email address that no longer exists – university email. That account has a website with private information – my address – and I cannot access the account or site to delete any of it. When I try to recover my account, it is sending emails to an address that does not exist anymore, and I do not have any of the proof of ownership keys since I have not had access to this email in 2+ years. Please advise I am getting very frustrated and have received suspicious letters to my address and need this off adap.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    parkdanil · Member ·

    I’ve pinged the mod for support.

  • staff-oikake · Staff ·

    Hi,

    You need to contact the account recovery team to see if there is a way to help you regain access to this account.

    If it is not possible to verify your identity to recover your account, you could request the account recovery team to set the site to private:

    WP
    Recover Your Account
    in WordPress.com Support
    5 min read
    At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your


    You can contact the Account Recovery team by sending a message to passwordhelp@wordpress.com

    Please include all the info and details that you can provide on your issue.

    Thanks!

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