Locked out of blog
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I have an account but asked to set up a new one??? Day 3 of setting up my new blog and I have been locked out of website/wp-admin . I was having trouble setting up security plugins. The one that has locked me out is IThemes Security. The other real issue is that I was trying to work out how to load SSL certificate that I have for my site. Please help I have sent several requests for help through several of WP portals. I can’t progress without help. Please . Jan Butcher
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Hi there,
Can you please let me know your site’s address so I can point you in the right direction of getting support?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
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Thank you so much for reply. I am on Word Press.com. My site just commenced two days ago, is http://www.danish-dna.com
I hope you can help . It is iTheme security that has shut me out. I have had two messages informing me but I can’t reply to them.
Hope to hear back. This is my first blog.
Regards
Jan Butcher -
Hi there,
I checked your site and it appears you’re in the wrong forum. Your site is using the open-source WordPress.org software and you need to seek help at these forums:
https://wordpress.org/support/forums/
These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. Your site is hosted with Bluehost and I would reach out to them as well.
If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:
Thanks!
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Thank you for your reply. I have membership in WP.org but I have never downloaded the software for the local browser as it was beyond my capabilities.
I am still with WP.com as far as I know. I need help from WP.com. Maybe my problem is bigger than just being locked out. Help! I just want to make a blog and as you can tell I do not know what I am doing or how to solve this.
Jan Butcher
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
And, you can reach support for iThemes Security at https://wordpress.org/support/plugin/better-wp-security/
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Thank you. I do not know what to do now? Can I be on WP.org without downloading the local server? I am so stressed about it all. I am very lacking in understanding of this all. So pleased you replied even if it didn’t solve my issue.
Jan Butcher
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WordPress.org is software you install on a hosting provider, like Bluehost, not on your computer.
You are definitely using the WordPress.org software, hosted by Bluehost.
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
And, you can reach support for iThemes Security at https://wordpress.org/support/plugin/better-wp-security/
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