Locked out of main account

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  johnhughes150k32 · Member · May 30, 2023 at 2:02 am

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  I am locked out of my main account because I no longer have the phone, authenticator app, or backup codes. I’d like to use my main email for this website.

  How can we fix this?

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · May 30, 2023 at 6:34 am

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  Hi there!

  I understand you’re referring to a different WordPress.com account that you’re having trouble logging into, correct? We can’t help with account recovery issues in the forum, but we have a dedicated team that can help.

  Please fill out the account recovery form here, and they will get back to you via email to help you log into your WordPress.com account.

  Thanks!

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  johnhughes150k32 · Member · May 30, 2023 at 5:02 pm

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  I tried to use that form, but it wants me to have either transaction ID, activation URL or key, or authentication codes. Which I do not have. I had it linked to a different number.
  It will let me use password recovery, and it logs me in passed the account and password screen but then wants a verification that I do not have. If you could help me recover it or disconnect my email from it (not this email) so that I can create a new website I would appreciate it. Will this forum hide my email if I post it here or should I give it to you another way?
  
  Thanks.
  
  
  

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  machellie · Staff · May 30, 2023 at 7:57 pm

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  Hi there, @johnhughes150k32!

  I pushed this issue to email for you. Please check your mailbox for an email with the subject WordPress.com Help: [Forums] Locked out of main account

  Please respond to that email when you have a chance. We ask that you do not share private information here in the forums.

  Let me know if you have any questions!