Locked out of my account

• 

  wendysue62 · Member · Sep 18, 2019 at 2:31 pm

  • Copy link
  • Add topic to favorites

  Hi – I have a new phone number and two-step authentication – and cannot get in. I’ve tried the Authenticator app and a bunch of backup codes – nothing works. Help!

• 

  staff-blorbo · Staff · Sep 18, 2019 at 10:55 pm

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  wendysue62 · Member · Sep 19, 2019 at 12:26 am

  • Copy link

  Hi- it’s:
  https://wordpress.com/log-in?redirect_to=https%3A%2F%2Fhistoryofahousemuseum.wordpress.com%2Fwp-admin%2F

• 

  staff-mckluskey · Staff · Sep 19, 2019 at 8:08 am

  • Copy link

  Thanks for that!

  I’ve sent you an email with step-by-step instructions that will help you to regain access to your account.

  Let me know here in case you didn’t receive it.