locked out of my account

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  d5w22k4nah · Member · Feb 18, 2020 at 8:05 am

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  I set up a WordPress account almost a year ago and haven’t used it since.

  I recently tried logging on but get the message: “I’m sorry, but we weren’t able to find a user with that login information.”

  However, I am still receiving my account emails from WordPress to that email including one yesterday that my domain will expire soon.

  How can I get WordPress to investigate this if I can’t access my account?

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  staff-mckluskey · Staff · Feb 18, 2020 at 10:19 am

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  Hi, what’s the domain you have? It’s probably registered under a different account than the one you’re currently logged in.
  To log in to the correct account, use the email address to which the domain expiration notification was sent.

  If you still have trouble doing that, check out this page and fill out the Account Recovery form to regain access to the account:

  Recover Your Account