Locked out of my account!!!!!!!!!!!!!

  • Unknown's avatar
    katsiarynaelkind · Member ·

    Hi!
    I really need help to be able to login to my site. I wanted to improve the security of my site and tried to setup TOTP. I’m not very computer savvy and didn’t think it through. So I didn’t have app installed and didn’t save backup codes. I learned about them later.
    So now I need to enter the secure code for double authentication and cannot do it.
    The only thing I saved was Private Key. I cannot figure out how and where to use it.
    Is there a way for me to re-gain the access to the account?

    Please help!!!!!!!!!!!!!!!!!!!!
    Thank you,
    Katherine

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mohammadriyad · Member ·

    Hi there,
    Please let us know your website url address.
    Thank you.

  • The topic ‘Locked out of my account!!!!!!!!!!!!!’ is closed to new replies.