Locked out of my blog
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I can access my blog on my phone app and post from there, but when I try to write a new post on the computer, it instantly logs me out. When I retype my password and username and click “log in”, the page instantly resets itself as though I haven’t written anything at all, or takes me back to the WordPress front page. Resetting my password doesn’t do anything, and cookies are enabled in my browser (I was instructed to check these the last time this happened). What should I do? Does it come down to having to create a completely new account?
The blog I need help with is: (visible only to logged in users)
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Hi l1nds3yharp3r,
There might be a problem with third-party cookies on your browser. Here’s a support article that also lets you check if your browser supports there:
http://en.support.wordpress.com/third-party-cookies/Which browser are you using on your computer?
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Thank you for your response. I followed that link, and it says that I do have third party cookies enabled in my browser. I am currently using Mozilla Firefox.
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Please follow the instructions provided to enable third party cookies.
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies -
I followed the link as instructed (again). Third party cookies are enabled. I cannot write on my blog from this computer whether third party cookies are enabled or not. Is it a problem with my browser?
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I do not know for sure but if you are willing to then you can work through what follows and report back to us.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state.
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