Locked out of my blog site

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  jennyleephotography9bbb7ee5e0 · Member · Aug 26, 2019 at 10:27 pm

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  I’ve tried emailing for months with no reply. Can you help me get back into my website blog:

  My Account

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  kokkieh · Staff · Aug 27, 2019 at 6:24 am

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  Hi there,

  https://www.jenfolio.com/ not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.