Locked out of my Domain

  • Unknown's avatar
    paudieire · Member ·

    I have been trying to contact WordPress support for over a week now. I am locked out of my website and it is costing my business money. I need this addressed immediately or I will be cancelling my subscription plan and moving my website.

    I need to change the ‘site’ url in the wp-options for (www.mcdermottspubdoolin.pub) back to https://www.mcdermottspubdoolin.pub.

    I would do this myself but I am locked out and can’t seem to get a response from WordPress.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    If you want to set mcdermottspubdoolin.pub as the primary address of your site, please follow the instructions here:

    WP
    Domains » Set a Primary Address
    in WordPress.com Support
    3 min read
    Your primary site address is the domain that people will see in their browser’s address bar when visiting your site. It is the address you use to promote your website. Requirements To use a domain as your site’s primary address, you will need: A domain registered or connected to WordPress.com. Any paid WordPress.com plan. With a paid WordPress.com plan, you can set a custom do

    You should not change the URL via wp-admin on a WordPress.com site, as that may break your site. Please try the steps above instead and let us know if you have more questions.

  • Unknown's avatar
    aisajib · Member ·

    Hi again,

    I just noticed that a colleague of mine asked some more specific questions in this other thread you posted. If changing the primary domain of your WordPress.com site by following the steps here does not solve the problems you’re facing, please reply here by answering the questions staff-heroponriki asked.

    Thanks!

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