Locked out of my first account

• 

  akloppingskylifeglobalcom · Member · Sep 30, 2021 at 3:42 pm

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  Hello,

  I am locked out of my wordpress site under http://www.skylifesolutions.com. I changed the URL and accidently added an (S) that is not supposed to be there.

  Original URL is

  http://www.skylifeglobal.com

  Current one is

  http://www.skylifesolutions.com

  URL should be

  http://www.skylifesolution.com

  Please help.

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Sep 30, 2021 at 8:04 pm

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  It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.