Locked Out of My Most Recent Account

  • Unknown's avatar
    nadiaraych · Member ·

    Hello!

    This may be a weird situation and it’s baffling to me. I had a free WordPress site in 2015 which I can still see. In Jan 2017 I bought the following sub-domain https://heartmattersdotblog.com/ and used my work email address. I then left my job and changed my personal email address in the settings and everything was fine. Today I tried to log in and it is taking me to this account (one I’m currently signed in with to post this question). This means that I can’t access any of the posts that I have written for the domain https://heartmattersdotblog.com/ as it re-directs me to this old account. Any help would be appreciated as I pay £30/year and most of all would like to go back into my actual account.

    Thanks!
    Nadia

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ravichahar · Member ·

    Hey Nadia,

    I have added “modlook” tag to this thread for staff’s assistance. Please wait for a while until a staff member replies.

    You can also try to recover your account.

    Recover Your Account

  • staff-zinnia · Staff ·

    Hi Nadia –

    You’ll be able to recover the account through the form that has been shared above.

    Use the transaction or receipt information from your domain purchase.

    To access the site in question you need to sign in to your nadiaemilova account. Have you tried to reset the password?

  • Unknown's avatar
    nadiaemilova · Member ·

    Hey guys

    Thank you so much for your help, I have now managed to sort this :)

    Thank you for your help!

  • staff-zinnia · Staff ·

    Fantastic :) Thanks for letting us know.

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