Locked out of my other account

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  ashlynpike15 · Member · Dec 11, 2025 at 5:30 pm

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  I have another paid account that I do not have access to the email address attached to that account anymore. It’s impossible to contact anyone without another account so I just made this new one to contact support. The account I need to get back into has the email address (email visible only to moderators and staff). I don’t have access to that email anymore. I went to log in the other day and it said it emailed me a link to log in or reset my password. I tried to fill out the support account recovery form with the transaction ID but it wouldn’t lt me submit it becasue it said I should do the “forgot password” to solve my issue. But I can’t because I need access to my email for that. The transaction ID from my last renewal is [REDACTED] and the transaction was on June 13, 2025. Please advise how to recover my account. Thank you!

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  staff-augustuswp · Staff · Dec 15, 2025 at 6:49 am

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  Hello there,

  We can help you recover your account. Please, follow the instructions here: https://wordpress.com/support/account-recovery/ – this is not something we can handle in the forums.