locked out of my own dashboard
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site url: http://www.neighborshelpingneighbors.org
user name: tomrobbins
email: (email visible only to moderators and staff)
both myself owner and another person acting as webmaster having problems logging into dashboard. i received notation stating that I am a spammer?
PLEASE we are down on our site. Need help ASAP
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Hello there,
Sorry to hear that you are having some trouble signing into your dashboard. I can see that the site URL http://www.neighborshelpingneighbors.org is a self-hosted site on InMotionHosting.org. This forum in particular is set up to help those sites hosted here on WordPress.com. See here for the difference between WordPress.com and WordPress.org: https://en.support.wordpress.com/com-vs-org/
Here is a link to the help page on your hosting site: http://www.inmotionhosting.com/support/
If you are having problems with logging in to the admin dashboard of your site, you can request a password reset by going to your site’s login page here
Also, I wanted to add that your login page can be connected to a WordPress.com account, but it looks like the connection may not be set up yet. This is a JetPack feature. Here is a helpful link regarding this: https://jetpack.com/support/sso/
Hope this helps to answer your question. Please let me know if you require any further help!
I also see that this thread has been tagged with modlook, so if you are still unable to resolve this issue, WordPress.com staff will see this thread
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Thanks @amandajackson.
These tips may help as well, @tomrobbins2017:
http://codex.wordpress.org/Resetting_Your_PasswordThere are several options listed there — just choose the one that seems to fit you best. If you need more help, again, your host might be able to help you, or you can find it at wordpress.org/support.
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