Locked out of my PAID main account, account recovery not working

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  formerjunkfoodaddict · Member · Sep 3, 2017 at 5:47 pm

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  I am currently locked out of my paid account. I had the password saved on my computer, now it’s telling me my password is wrong. I’ve tried entering other passwords to no avail. I went through the process for account recovery, using a transaction ID from PayPal in February when I paid $34 AUD for my domain registration etc. and it keeps telling me that transaction ID seems to be invalid (I followed each step of the process to the letter). It doesn’t seem to be linked to my current email addresses, and none of my backups seem to be working, so I don’t know how the hell I’m supposed to access the account when I can’t use the account recovery process? HELP! I have articles to publish that are well overdue.

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  formerjunkfoodaddict · Member · Sep 3, 2017 at 5:58 pm

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  The account I’m referring to: girlatarockshow.com

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  staff-ozmodiar · Staff · Sep 3, 2017 at 7:14 pm

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  I’m sure we can get this sorted out.

  First thing to try, have you tried resetting your password here:

  http://en.wordpress.com/wp-login.php?action=lostpassword

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  formerjunkfoodaddict · Member · Sep 3, 2017 at 7:32 pm

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  Yes, it’s sending the link to an email address I evidently don’t have access to. I’ve checked four email accounts and there’s nothing in any of them.

  I have managed to send through an account recovery form using a made up authentication code, as the transaction ID from PayPal is being flagged as invalid.

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  staff-ozmodiar · Staff · Sep 3, 2017 at 7:41 pm

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  The account recovery team should reply to you. Let me know if they do not.

  Also, have you checked spam/social folders for the lost password emails?

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  formerjunkfoodaddict · Member · Sep 3, 2017 at 8:02 pm

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  Yep I’ve checked junk/spam folders and inboxes. The only thing I can think of is that perhaps it was linked to my service provider email account from my old house, which I lost access to when I moved because I had to start a whole new service with them.

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  staff-ozmodiar · Staff · Sep 4, 2017 at 1:23 am

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  Okay, so what I’d like to do is wait for the account recovery team to reply. If you do not hear back from them, post here again and I will see if we can chase this down another way.

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  formerjunkfoodaddict · Member · Sep 4, 2017 at 2:33 am

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  How long should it take for them to respond?

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  formerjunkfoodaddict · Member · Sep 4, 2017 at 11:20 pm

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  Still no response. Not the first time this has happened but holy shit it’s frustrating this time! I have content I need to get up ASAP.

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  timethief · Member · Sep 5, 2017 at 2:53 am

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  Account Recovery Staff handle hundreds of requests in date stamp order first in first served. They frequently have a backlog so I suggest developing patience.