Locked out of my paid plan -refund request

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  responsiveflow · Member · Oct 17, 2025 at 8:24 am

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  Hi,

  I had a paid plan on WordPress.com and a domain purchased elsewhere.

  The plan was 2FA-tied to the email, which expired (together with the domain) a couple of weeks prior to the wordpress.com plan.

  We don’t have access to the email anymore, so we cannot access the wordpress.com plan.

  Unfortunately we were billed a new year but we don’t need it and we cannot cancel and ask for a refund.

  I sent an email to help@wordpress.com and never heard back.

  The blog I need help with is: (visible only to logged in users)

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  janrickcarl · Member · Oct 17, 2025 at 8:59 am

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  Hi @responsiveflow

  I can confirm that the learncanva.it is hosted here with us. Please complete the account recovery form so we can proceed with assisting you in updating the email address associated with the site: https://wordpress.com/wp-login.php?action=recovery
  
  This way, you’ll be able to recover and log in to manage your WordPress.com subscriptions.
  
  I’ll close this thread for now, and once you’ve completed the account recovery form, a new ticket will be created for you, and you can feel free to ask more questions there.