Locked out of my primary WordPress account

• 

  mayramayy · Member · Jul 26, 2018 at 11:08 pm

  • Copy link
  • Add topic to favorites

  Hi. I’m locked out of my primary accounts. It is under a separate email, which I do not have access to. I never changed my password, but it is saying the one I am typing is incorrect. It is a free account. Not sure what to do, but I’m freaking out! The other account has my personal blogs and my professional portfolio! SOS.

• 

  kosiew · Member · Jul 27, 2018 at 2:00 am

  • Copy link

  hi,

  Can you tell us your site url ?

  Here is the support document on how to make the best use of this forum:
  https://en.forums.wordpress.com/topic/best-practices-community-standards/

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover your account

  If you don’t have access to the email address associated with the account, in order to regain access to it, we’ll need one of the following things:

  * A transaction ID for any upgrades purchased for the account

  https://en.support.wordpress.com/transaction-id/

  * The WordPress.com account activation link, which we sent to your email address when you first registered with us. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may slightly vary, depending on your browser).

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Let us know if you have more questions.

• 

  kokkieh · Staff · Jul 27, 2018 at 8:23 am

  • Copy link

  Hi there,

  Can you please give the username of the other account, or the address of the site you’re trying to access so we can take a look? We cannot accurately advise you without that info.

• 

  mayramayy · Member · Jul 27, 2018 at 6:21 pm

  • Copy link

  Yes! It’s mayramonroyportfolio.wordpress.com!

• 

  brookedot · Member · Jul 28, 2018 at 12:17 am

  • Copy link

  Thanks for providing a link to the site, that site is owned by the username mayrasmonroy if this is your WordPress.com username but you have lost access follow our Account Recovery process to regain access:

  Recover Your Account

• 

  mayramayy · Member · Jul 28, 2018 at 10:11 pm

  • Copy link

  Yes, but I do not have access to the email associated with that account.

• 

  mayramayy · Member · Jul 28, 2018 at 10:11 pm

  • Copy link

  And, it’s a free account, so I don’t have any transaction ID, etc.

• 

  staff-zinnia · Staff · Jul 29, 2018 at 3:46 pm

  • Copy link

  The only way to recover the account is through the Account Recovery form. We aren’t going to be able to help you any further with that in the public forums.

  Recover Your Account