Locked Out of My Site

  • Unknown's avatar
    tanya82918 · Member ·

    This afternoon I downloaded the WordPress app to my iPhone so that I could add photos to a post. After doing that, I tried to access my site on my netbook (which is how I usually access it) and now I’m getting an error. It won’t load. I keep getting a 500 Error. When I try to access the site through WordPress.com, there is a red circle with an exclamation mark in the middle next to this site (under ‘My Sites’). I don’t know how to fix this so that I can access and post to my site.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    tanya82918 · Member ·

    Actually, the site I need help with is macncheesecoffeeandgrace.com

  • Unknown's avatar
    timethief · Member ·

    macncheesecoffeeandgrace.com is hosted by CyrusOne, not by wordpress.COM
    Name Servers:
    ns1.daregreatlylivemindful.org
    ns2.daregreatlylivemindful.org

    That site is not on our WordPress.COM servers. The wordpress.COM support docs do not apply to it. You are posting to the wrong support forum. We cannot help you here at all.

    Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    wordpress.org support
    The wordpress.ORG support forum is athttp://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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