Locked out of my site

• 

  roxiedrofiak · Member · Jul 15, 2020 at 6:09 am

  • Copy link
  • Add topic to favorites

  I was locked out of my site http://www.thelittlepearlsoflife.com please help

• 

  kokkieh · Staff · Jul 15, 2020 at 10:31 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.